Our Work With Clients Includes:
- Creating a Shared Vision and Integrated Set of Strategies to achieve that Vision;
- Designing/Re-designing Processes to support and achieve the organization's Vision, Strategies and Goals;
- Creating a realistic plan to achieve the above;
- Moderating difficult situations/conversations with key members of the organization;
- Helping Clients solve difficult problems...
What makes a problem difficult?
- Usually, there is not one right, clear answer or choice;
- Reaching a true consensus by stakeholders is not only desirable, it's critical;
- The stakeholders view the situation as a zero sum game: if someone gains an advantage, the assumption is that it's at the expense of someone else or their organization;
- Occasionally, the problem itself is not difficult, but discussing it is tricky without outside help:
- The decision(s) at hand are loaded with emotional baggage;
- Status and/or perceived status in the organization trumps good ideas from surfacing from the group;
- Intimidation, either explicit or implicit, keeps members of the group from speaking freely.
- The domain or topic is one that the group has little or no history with; Strategic Planning often falls into this category.
- The group behaves differently when there is an outside facilitator guiding them. There's more listening, less acting out and more of a sense of trying to solve the problem at hand.